Privacy Policy

Richman Casino respects the privacy of players and is committed to handling personal information responsibly. This Privacy Policy explains what information may be collected when you use the website or related services, why it may be used, how it may be protected, and the choices available to you. By using the website, you acknowledge that information may be handled as described in this policy, subject to any rights available to you under applicable privacy requirements.

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Information we may collect

To provide an online casino service, Richman Casino may need to collect and use different types of information. The information collected depends on how you use the website, whether you create an account, and which services or features you access. We aim to collect information that is relevant to operating the service, meeting legal and security requirements, and providing appropriate customer support.

In this article

Information we may collect How and why information is used Cookies, service providers and information security Your privacy rights and data requests

Account and identity information

When you register or maintain an account, information may include your name, date of birth, residential or contact details, login information, account preferences, responsible gambling settings and communications with support. We may also collect information needed to confirm that an account belongs to the person using it and that the player meets applicable age and eligibility requirements.

Verification information

For account verification, security and compliance purposes, we may request documents or other information that help confirm your identity, age, address or source of funds where this is required. Verification information can include copies of identity documents and information obtained through suitable verification checks. Players should only provide information that is accurate, current and relevant to the request.

Payment and transaction information

We may record information about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment details may be processed through payment providers or other service partners. We may receive transaction references or other payment-related information without necessarily storing complete payment credentials ourselves. The information handled will depend on the payment method used and the systems supporting it.

Technical, device and usage information

When you visit or use the website, technical information may be collected automatically. This can include your IP address, browser type, device characteristics, operating system, language preferences, approximate location, pages viewed, access times, referring pages, error information and interactions with website features. This information helps us understand how the website is used, maintain security, identify technical problems and improve performance.

Communications and support information

If you contact customer support or otherwise communicate with us, we may keep the details of the conversation, including information used to identify your account and the subject of your request. This helps us investigate issues, respond consistently and maintain appropriate records of important account or service matters.

How and why information is used

Personal information may be used for purposes connected with providing, securing and improving the Richman Casino website and services. The purposes may include the following:

Creating, administering and maintaining your player account.
Processing deposits, withdrawals and other account transactions.
Providing access to games, account features and related services.
Confirming identity, age, eligibility and account ownership.
Carrying out security, anti-fraud, anti-money laundering and risk checks.
Detecting, preventing and investigating suspicious, unlawful or prohibited activity.
Communicating with you about your account, transactions, service notices and support requests.
Providing information about services, offers or marketing where permitted and where you have made the relevant choices.
Understanding website usage and improving design, content, functionality and performance.
Managing responsible gambling tools, account restrictions and player protection measures.
Meeting applicable legal, regulatory, tax, accounting, security and reporting obligations.
Establishing, exercising or defending legal rights and managing disputes.

We may combine information from your account, transactions, device activity and communications where this is reasonably necessary for these purposes. We will not use personal information for unrelated purposes unless permitted or required by applicable requirements, or where you have otherwise been informed and have provided any consent that is needed.

Marketing communications

Where permitted, we may send marketing communications about services or promotions that may be relevant to you. You can manage marketing preferences and withdraw consent at any time. Account, security and service messages may still be sent when they are necessary to operate your account or respond to a request.

Cookies, service providers and information security

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, support account functions, keep sessions secure, understand traffic and measure website performance. Some cookies may be necessary for the website to work correctly, while others may help us analyse usage or provide more relevant content. Cookie availability and behaviour can vary depending on your browser, device and settings.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website functions may not work as intended or may need to be set up again. Browser settings may also allow you to receive a warning before cookies are stored.

Sharing information

Information may be shared with service providers and professional partners that help operate the website and provide related services. These may include payment processing providers, identity and verification services, fraud prevention providers, technology and hosting providers, customer support platforms, analytics providers, professional advisers and other suppliers supporting the service.

Information may also be disclosed where reasonably necessary to protect players, the website or other people; to investigate suspected fraud or unlawful activity; to enforce applicable terms; or to comply with a valid legal, regulatory or governmental request. Service providers may only use information for the services they provide or as otherwise permitted by applicable requirements.

Security and international handling

Reasonable technical, organisational and administrative measures may be used to protect personal information against unauthorised access, misuse, alteration, loss or disclosure. No website, transmission method or storage system can be guaranteed to be completely secure, so players should use strong, unique account credentials and keep login details confidential.

Depending on the services used and the providers involved, information may be processed or stored in locations outside Australia. Where this occurs, appropriate steps may be taken to support the protection of information in line with applicable privacy requirements.

Your privacy rights and data requests

Subject to applicable requirements and reasonable verification, you may have rights concerning the personal information held about you. These rights can vary depending on the circumstances, the type of information involved and the reason it is being retained.

Access your personal information and receive an explanation of how it is being used.
Request correction of information that is inaccurate, incomplete or out of date.
Request deletion of your personal information where there is no continuing reason for it to be retained.
Withdraw consent to marketing communications and certain other processing based on consent.
Ask questions about the handling, sharing or protection of your personal information.
Raise a concern if you believe your privacy has not been handled appropriately.

To exercise your data rights, request access, ask for a correction or deletion, or withdraw consent to marketing, contact support@richman-casino.best. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before completing a request, particularly where disclosure or deletion could affect account security or another person’s privacy.

We will consider and respond to valid requests within a reasonable timeframe, subject to any verification steps, technical limitations and applicable requirements. In some situations, a request may be refused, limited or delayed. If information cannot be deleted, corrected or provided, we will explain the relevant reason where appropriate.

Account closure and retention

Closing an account does not necessarily result in the immediate deletion of all information. Some records must be kept for a period required by law or for legitimate security, dispute, accounting, fraud prevention and compliance purposes. This may include identity and verification records, transaction history, communications and information needed to prevent a person from bypassing account restrictions.

When information is no longer required, it may be securely deleted, anonymised or otherwise handled in a way that prevents it from being used to identify you, subject to technical and legal considerations. Retention practices may differ according to the type of information and the purpose for which it was collected.

Updates to this policy

This Privacy Policy may be reviewed and updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will apply when it is published on the website. Players should review this page periodically, particularly before continuing to use the service after a material update.