About Richman Casino

Our service is guided by practical principles intended to support a safe, fair and respectful online environment. These principles apply to the way we present information, manage accounts and communicate with players. They also reflect the fact that online gambling should be treated differently from a regular purchase because money is placed at risk and game outcomes are uncertain.

• Clarity: We aim to provide understandable information about account use, games, transactions, promotions and relevant conditions.
• Responsible participation: We encourage players to set limits, take breaks and avoid gambling when they feel pressured, upset or unable to remain in control.
• Player protection: We support age and identity checks, account safeguards and measures designed to help prevent unauthorised use.
• Privacy: We handle personal information in accordance with the applicable privacy information and legal requirements.
• Fairness: Game results are based on chance and should not be represented as certain, predictable or guaranteed.
• Respect: We seek to communicate with players professionally and treat concerns, questions and feedback seriously.
• Compliance: Access and use may be subject to applicable laws, rules, eligibility requirements and our published terms.

These principles do not remove the risks associated with gambling. No online system can eliminate every risk, and no player should assume that a website can guarantee a particular level of protection or a positive financial outcome. Personal responsibility remains important. If gambling stops being enjoyable or begins to affect finances, relationships, work or wellbeing, the appropriate step is to stop and seek support.

Information for Australian players

Australian players should only use online gambling services where participation is lawful for their circumstances. Laws and regulatory requirements can differ between Australian states and territories and may change over time. Players are responsible for understanding the rules that apply to them, checking their eligibility and complying with any applicable requirements. If there is uncertainty, independent legal or regulatory guidance should be considered before an account is opened or used.

Responsible gambling means making deliberate choices, understanding the risks and remaining in control of participation. Helpful habits can include setting a spending limit before play, deciding how long to play, taking regular breaks and keeping gambling separate from everyday financial responsibilities. It is also sensible to avoid gambling while affected by alcohol, medication, strong emotions or fatigue.

1. Set a budget that is affordable and treat it as an entertainment expense, not an investment.
2. Set a time limit and stop when that limit is reached.
3. Do not chase losses or increase spending because of frustration.
4. Keep gambling private from children and prevent others from accessing the account.
5. Use available account controls, limits, breaks or exclusion tools where appropriate.
6. Talk to someone trusted if gambling is becoming difficult to manage.
7. Seek professional support if gambling is affecting money, health, relationships, study or work.

Richman Casino is intended for adults who meet the relevant age and eligibility requirements. Minors must not create, access or use an account. Parents, carers and account holders should take reasonable steps to prevent children from viewing or using gambling services, including using device settings and keeping login details private.

If you feel that gambling is no longer under your control, stop using the service and seek help from an appropriate gambling support organisation, health professional or financial counsellor in Australia. In an emergency or if you believe you may be at immediate risk, contact local emergency services. Asking for help early can make it easier to address concerns before they become more serious.

Questions and feedback

Players who have questions about using the website should refer to the relevant help, terms, privacy or responsible gambling information available on the platform. If a matter requires assistance, use the support channel provided on the website and include enough information for the issue to be understood. Do not include unnecessary sensitive information in a message. We welcome feedback that may help make the player experience clearer, safer and easier to use.

By using Richman Casino, players acknowledge that online casino games involve risk and that participation is a personal choice. The current terms and conditions, privacy information and responsible gambling guidance govern use of the service. These documents should be read together, as they explain important rights, responsibilities, restrictions and conditions that may apply to an account.